Meet the team who created KeyGeni
Learn about our history and why we created KeyGeni
Explore how KeyGeni is different to other validation companies
Created in January 2019, KeyGeni has been 6 years in the making. This Started with initial evening discussions from industry experts about where the markets could be improved utilising new technologies and raising standards.
Following successful ventures elsewhere the directors of KeyGeni came back together in 2019 and bring to the market solutions tailored for these challenging industries.
Our Managing Director brings a wealth of insurance experience to the business. For 19 years he has worked across multiple disciplines within the insurance sector. Having worked for AXA Insurance, Primary Group, Imperial Consultants and latterly having created Virtus Validations he has seen the demands of the supply chain both from the buy
Our Managing Director brings a wealth of insurance experience to the business. For 19 years he has worked across multiple disciplines within the insurance sector. Having worked for AXA Insurance, Primary Group, Imperial Consultants and latterly having created Virtus Validations he has seen the demands of the supply chain both from the buyer and seller perspectives. He has been responsible for overseeing the internal operations, including Technical Claim Handlers, Administration Handlers, HR, Customer Care and Finance. Involved in introducing new clients through development and delivery of the service proposition, through to integrating new clients into the existing framework. He has overseen and been heavily involved in year on year growth through consistent delivery of services offered along with service level agreement adherence. A member of both the CII and CILA Daniel actively promotes professional and ethical growth from his team.
Our Technical Director has an enviable mix of experience across the construction, surveying and insurance sectors going back 30 years. He has a keen eye for detail having spent over 15 years in Construction and Building quality control. Within the insurance industry, he has held Director/Senior technical roles in both Imperial Consultants
Our Technical Director has an enviable mix of experience across the construction, surveying and insurance sectors going back 30 years. He has a keen eye for detail having spent over 15 years in Construction and Building quality control. Within the insurance industry, he has held Director/Senior technical roles in both Imperial Consultants and latterly Cunningham Lindsey and Sedgwick again spanning 15 very successful years. This unique blend of cross industry experience lends itself so well to the role he now fulfils. He has methodically fostered and maintained long term relationships with the best quality Insurance surveyors in the UK, many of whom are now loyal friends and not just colleagues. He has an expert level knowledge of building and surveying, this is allied with his many years of developing and training UK wide field surveyors/inspectors to exacting standards. He is responsible for all technical training across the business and provides the senior technical reference point to insurer clients and their internal teams. He has assisted the customer care departments of clients in dispute resolution. He designed, developed and delivered training courses across the main disciplines, all of which have been accredited and accepted by the Chartered Insurance Institute. He regularly meets with industry figureheads to gauge trends and to continually develop and drive forward the technical abilities of the work force to ensure regulatory and contractual obligations are always surpassed. He is a driver of change and is receptive to new ideas and is always striving to streamline and improve processes. He is a member of CILA, CIOB and MIOR.
Our IT Director has over 20 years experience in IT services and support. Having worked in a number of IT businesses before creating and developing two new IT businesses, he can now be seen as the owner of CNi Solutions, based in Manchester. This IT support business will ensure that KeyGeni has round the clock and instant, on-site, IT as
Our IT Director has over 20 years experience in IT services and support. Having worked in a number of IT businesses before creating and developing two new IT businesses, he can now be seen as the owner of CNi Solutions, based in Manchester. This IT support business will ensure that KeyGeni has round the clock and instant, on-site, IT assistance.
KeyGeni are bringing to market, new and disruptive cutting edge technology and CNi Solutions have been instrumental in making that happen. With an ever changing and evolving market vast experience of aPaas (Application platform as a service), or simply Paas (platform as a service), cloud computing service models, along with software as a service will enable KeyGeni to continue to innovate.
After forging a career in institutional finance, working throughout the international markets in both front and back office finance houses; Martin has developed a diverse skill set, sitting on the boards of several businesses, such as Agile Automations, a Robotic Process Automations business and Cni Solutions, a complete technology supp
After forging a career in institutional finance, working throughout the international markets in both front and back office finance houses; Martin has developed a diverse skill set, sitting on the boards of several businesses, such as Agile Automations, a Robotic Process Automations business and Cni Solutions, a complete technology support partner to SME clients, as well as businesses in the sectors of fashion, health & leisure, security, marketing and event management. Martin also sits on the board of Walford Cunningham and Hayes, a venture capital and advisory firm.
Within KeyGeni Martin is responsible for the strategic development of the business and identifying key technology development opportunities for our clients, utilising the latest technological advances.
Wilson is an industry leader for flooring validation and flooring innovation. An award winning director with over 30 years of experience in the flooring specialism. Wilson is fluent in all aspects of flooring and furniture validation, inspection and rectification within the insurance industry with extensive knowledge of claims handling
Wilson is an industry leader for flooring validation and flooring innovation. An award winning director with over 30 years of experience in the flooring specialism. Wilson is fluent in all aspects of flooring and furniture validation, inspection and rectification within the insurance industry with extensive knowledge of claims handling and loss adjusting processes. He is client and customer focused, highly motivated and results driven. Wilson is fully conversant with the philosophy of “ continuous improvement “ and quality management systems.
We have assembled a team of industry experts, with a combined experience of some 80 years across a diverse number of businesses and in particular the specialist Insurance validation sector. This team wants to support the insurance market in their pursuit of fair and transparent services where all parties benefit from the services being provided. We also want to remove the stigma attached to lower value claim validation by raising the bar on both professionalism and certification.
Every claims handler at KeyGeni will have a minimum Cert CII qualification. A unique measuring system will also ensure only the best surveyors interact with your customers, providing a best in class service.
We will charge fair, fixed fees for our services and be completely transparent on our earnings, added to this we will encourage our employees charity work with paid charity days and share our successes with all those involved.
We are bringing to market technology built specifically for validation. Developed locally and owned by KeyGeni, delays for changes and upgrades will be a thing of the past. Three extra market firsts are in development and will launch soon ensuring that KeyGeni is constantly providing innovation to our clients.
We will work closely with suppliers and competitors to ensure the most professional and efficient service is provided, enhancing your brand and removing barriers. Only by working together can we deliver the services your customers desire and expect.
A customer's claim is an opportunity to show the best of your supply chain and build trust into your relationship. We will assist you by providing a single, qualified and competent point of contact for each customer and free software to actively encourage communication and create affinities .
We will make certain that each surveyor and claim handler has the correct skills, qualifications and accredited training to ensure that your customer's are looked after all the way through their time of need.
By utilising only experienced and qualified property surveyors this ensures that the sole focus of Keygeni is on ensuring that the damage to their property is correctly validated and correctly priced, all with complete transparency. Providing customers and clients with the confidence that claims will be resolved fairly and without delay. By engaging our surveyor field force in the correct way we have seen a huge demand to be on our panel ensuring that we are ready for growth and volume peaks when required.
KeyGeni is a government and manufacturer-approved installer of electric vehicle chargers. By utilising the services of KeyGeni on your charger installation you could qualify for a government grant of up to £350 per charger installed.
For more information on the government's grants and general information please visit https://www.gov.uk/government/organisations/office-for-low-emission-vehicles
We have used the experience within the business to develop bespoke, market leading software for claims handling. We use the latest video, IOS and Android technology which allows customers to tailor inspections and not use the current one size fits all approach, our clients can affect change to processes and inspections within minutes. Our desktop validation software can be leased as a stand alone service or combined with other services from the group, reducing the overall costs and potentially providing you with this market leading software free of charge.
We can provide on-site or off-site accredited training to your claim handlers. Helping you to ensure that where necessary claims can be settled without the need for the supply chain, reducing life-cycles whilst ensuring correct and fair settlements.
Our experienced team are on hand to assist in revitalising your claims centres. We have already seen successful partnerships for new desktop teams and software launches in 2019.
Need an experienced surveyor who can assist with those hard to reach areas? KeyGeni can provide a full surveyor report utilising a drone inspection operated by a fully insured and PFCO/GVC licensed surveyor.
KeyGeni can identify and price flooring during the inspection. Through our partnerships with NCCA approved cleaners and Carpetright we can also offer cleaning or full replacement.
Through the unique KeyGeni gold standard contractor network, we can provide your customers with the best contractors at the best price to complete any repairs necessary.
KeyGeni can provide technical support and a panel of approved solicitors to help tenants progress repairs and disputes with their landlords.
"We are extremely excited to be working with KeyGeni as we move in to the future; and look to redefine the validation sector; implementing new technological solutions, to enhance customer service, improve accuracy and streamline the validation end to end process."
- Ronak Halani, Chief Operating Officer
Send us a message or request a 50 claim trial for free. Use our WhatsApp contact below or use our web message form to tell us more about your query.
Investment House, Bolton Road, Bradshaw, Bolton, BL2 3EU
09:00 – 17:00
Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed
The team together in Kearsley planning for the big launch
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Changes to this Privacy Notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal Data we receive
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
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We use different methods to collect data from and about you including through:
How your personal data will be used?
1. We will only use your data in circumstances where the data protection legislation allows us to. Most commonly, we will use your personal data in the following circumstances:
2. KEYGENI LTD and its subsidiaries operate in an integrated way. When consenting to the sharing of your personal data for requested services, you are consenting to KEYGENI LTD sharing your data and for the subsidiaries to process your data.
3. We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We can explain this to you. If we need to use your data for an unrelated purpose, we will notify you and explain why we can do this. Please note that we can process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Sharing Personal Information
We may disclose your personal information to third parties in the following circumstances:
We have put in place appropriate security measures to prevent your personal data from addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will we use your personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see your legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under the data protection legislation you have a number of rights with regard to your personal data. You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You do not have to pay any fee to request access to the personal information that we hold. However, if your requests become unfounded, repetitive or excessive we have the right to refuse your request or charge you a reasonable fee.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Identity and contact details of controller and data compliance advisor
KeyGeni Ltd is the controller of data for the purposes of the data protection legislation.
FAO Data Compliance Manager
KeyGeni Ltd, Investment House, Bolton Road, Bradshaw, Bolton, BL2 3EU.
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